Refund policy
We offer a limited 30-day return policy on select products.
Eligible Returns
Stock and Overstock windows may be returned within 30 days of pickup or delivery only if all of the following conditions are met:
- Window is unused and not installed
- Glass and frame are in original, undamaged condition
- Window is clean and free of debris
- Customer provides proof of purchase
All returns are subject to inspection and approval.
Non-Returnable Items
The following items are final sale and not eligible for return:
- Clearance items
- As-Is items
- Installed or used windows
- Damaged or modified products
Return Process
To request a return, contact us at:
📧 contacttw@texanwindows.com
📞 512-298-1051
If approved, we will provide instructions for return.
Items returned without prior approval will not be accepted.
Refunds
Once the item is received and inspected, we will notify you of approval.
If approved, refunds will be issued to the original payment method. Processing times may vary depending on your bank or card provider.
Damages or Issues
Please inspect your items at pickup or delivery.
If a product is defective, damaged, or incorrect, contact us immediately so we can make it right.